Product instructions
For joining, creating, sharing, installing, reconnecting, or managing a Room, start in the JoinRooms Help Center. The FAQ provides shorter answers.
Technical problems
Try the reconnection guide. When the troubleshooting interface offers diagnostics, the diagnostics guide explains what to submit and what credentials to leave out.
If the problem continues, email support@joinrooms.us with a short description of what happened.
Reserved Room and billing questions
Review the Room comparison and pricing. If it does not answer your checkout, subscription, or Reserved Room question, email support@joinrooms.us. Do not send complete payment-card details.
Safety, abuse, or security
For conduct or content concerns, read Safety and Reporting and use the in-product Serious Concern option when available. The Contact / Report Abuse directory also covers abuse and responsible security disclosure.
JoinRooms support is not an emergency service. Contact the appropriate local emergency service for immediate danger.
Support the independent project
JoinRooms is independently developed and operated. Optional support helps with hosting, domains, development tools, security services, and continued improvement. It is separate from the Reserved Room subscription.
Support JoinRooms through PayPal. Using JoinRooms or receiving product help does not require a contribution.