Before emailing
The Help Center covers product instructions, while Support points to the fastest resource for common needs.
General and technical support
Email support@joinrooms.us with the subject JoinRooms support. Describe what you expected, what happened, the approximate time, and the browser or device type. Use Submit Diagnostics when the product offers that option.
Reserved Room or billing questions
Email support@joinrooms.us with the subject JoinRooms billing. Include the Reserved Room name and approximate transaction date when relevant. Do not send full payment-card details, passwords, or Owner PINs.
Abuse or safety concerns
Use the in-product Serious Concern option when available, or email support@joinrooms.us with the subject JoinRooms safety report.
Helpful context can include the approximate time, Room name, participant nicknames as they appeared, what happened, and relevant evidence that can be shared safely. A nickname does not prove a person's real identity.
For immediate danger, contact the appropriate local emergency service rather than waiting for JoinRooms support.
Responsible security disclosure
Email support@joinrooms.us with the subject JoinRooms security report. Explain the affected surface, reproducible steps, and potential impact. Do not access other people's Rooms or data, disrupt the service, or publicly disclose an unresolved issue.
Response expectations
JoinRooms is an independent project. Messages are reviewed as quickly as practical, but a specific response time is not guaranteed. Not every report results in action.