Back
JoinRooms Help Center

How to Submit JoinRooms Diagnostics

Use diagnostics when JoinRooms support asks for them or when the in-product troubleshooting flow offers the option.

Last reviewed: July 25, 2026

Steps

  1. Open the available diagnostics or troubleshooting control.
  2. Review the explanation of what will be included.
  3. Remove personal text from any optional description that is not needed.
  4. Submit the report.
  5. Copy the confirmation reference only if the interface provides one and support asks for it.

What should happen

JoinRooms receives a technical report for troubleshooting.

Common problems

  • Do not include passwords, Owner PINs, payment details, or other secrets.
  • A diagnostics report does not automatically fix the Room.
  • If no diagnostics option is available, use the Contact page and describe the problem without sharing credentials.

Create or join a Room